Shipping Policy

  1. Shipping Methods and Timeframes:

      We offer several shipping methods to accommodate your needs:

      • Royal Mail Standard Shipping: Orders are typically processed within 1 business day and delivered within 2-4 business days, depending on the destination.
      • Royal Mail Express Shipping: Orders placed with Express shipping will be processed within 1 business day and delivered within 1-2 business days.
      • DPD Express Shipping: Orders placed with Express shipping will be processed within 1 business day and are aimed to be delivered next day.
        1. We have removed the ability for DPD Parcel to be left with neighbours or in safeplaces, however if you would like the courier to do this you can select this option in the MyDPD app and request your safe place before another delivery with DPD.
      • International Shipping: International orders may take longer to process and deliver due to customs clearance and varying shipping times. Please allow up to 30 working days for delivery.
  2. Shipping Rates:

      Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination. You can view the shipping cost during the checkout process before finalizing your order.

  3. Order Processing:

      Orders are typically processed and shipped within the same day if ordered before 4PM GMT days during busy times and release periods there may be a slight delay in the shipment of your order and it will be shipped the following day.

  4. Tracking Information:

      Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

  5. Delivery:

      We partner with reputable shipping carriers to ensure timely and secure delivery of your orders. However, we cannot guarantee delivery times, as they may vary depending on factors beyond our control, such as weather conditions and carrier delays.

  6. Shipping Restrictions:

      Please note that some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If there is any issues with any products you ordered, we will reach out to you.

  7. International Shipping:

      For international orders, customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the shipping cost.

  8. Returns:

      Please refer to our Returns Policy for information on returning items purchased online.

  9. Contact Information:

      If you have any questions or concerns regarding our shipping policy, please Contact Us.

  10. Policy Updates:

      We reserve the right to update our shipping policy at any time. Any changes will be effective immediately upon posting to our website.