Academy Policy

As a member of the Total Cards Academy we have some very basic policies in place to help make your experience whilst working with us a little more awesome.

Should you wish to speak with us in connection with any part of the below policy please use the following email to contact us.

Before submitting an application to join our Academy, please familiarise yourself with the below terms as you will be agreeing to the below conditions when participating in the Academy.

  1. Exclusive Discounts
    1. From time to time we will issue exclusive discounts to Academy members only. These discounts can not be used in conjunction with any other promotion.
    2. Discounts can not be redeemed by previous Academy members, once your membership has expired access to the member-only discounts will be revoked and will not work on your account.
    3. Any discount redeemed in the Gaming Centre will only be valid for yourself and may not be shared with anyone else.
    4. We may also revoke access to certain discounts and promotions if we have not seen sufficient participation in the program. Access to these benefits are in return for the time and effort offered by yourself.
  2. Loyalty Quest
    1. After an event has finished, you may receive 1 stamp on your Loyalty Quest card.
    2. All other terms still apply to earning stamps which you can find on our Loyalty Quest Policy.
    3. You may still only earn 1 stamp per day, limitations are still applicable when you are in the Academy.
    4. You don't need to make a purchase over £25 and participate in the event under the capacity of the Academy to earn your stamp. If you do make a qualifying purchase you will not be able to obtain a second stamp after the event is over.
  3. Earning Experiance
    1. Although we recognise your efforts in the Gaming Centre, when you leave the Academy we are not able to guarantee that you will be offered a role with us. You will still have to follow all standard procedures when applying for a job with us.
    2. As much as we appreciate your time and effort spent in the Academy, we consider this time as valuable volunteering, unfortunately, we have no control over the decision of another company when evaluating your volunteering with us.
    3. Due to the nature of your volunteering role, we will not offer you any financial pay for the work completed when in the Academy.