What happens if my submission is damaged during transit to you?

We sincerely hope all submissions arrive safely. However, in the unfortunate event that a submission is damaged during transit, it will be your responsibility to file a claim with the courier you selected. To minimize risks, we strongly recommend using a tracked delivery method and, where applicable, opting for insurance to cover your submission while in transit.

Please note that we are not liable for any damage incurred during shipping. Upon receiving your submission, we will thoroughly inspect it and promptly notify you of any damage identified. Should a claim need to be raised with the courier, we are happy to assist by providing photos and evidence of the damage to support your case.