How do I return an item?

We have an easy to follow returns guide which is explained below.

All returns made to us need to be sent to the following address:

Total Cards

6 Maple Way

Durham Way South

Newton Aycliffe Business Park

DL5 6BF

If you placed an order with us and did not create an account you can find the information regarding your order on the invoice you have gotten, our team should be able to also find this information for you at support@totalcards.net

If you cancel your order after the items have left our warehouse, you will have to return the package back to us unopened and in the condition you received it (we cannot accept opened items).

If you want to return your order after it has left us we're not responsible for the delivery charges that you incur to return your order back to us. We also need to receive the goods back before any refunds or exchanges can be given.

To ensure items make it back to us safely we strongly recommend using a recorded service to return items, we're not responsible for any items lost in the post or damaged via the return postage.