Checkout Issues

While we try to make things as simple as possible sometimes there can be issues that are out of our hands. We will update this as much as we can with any issues we find!
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​Paypal and Klarna not showing up

When ordering with Shopify, you might be redirected to Shop Pay (Shopify's own payment service). If this occurs, you may notice 'shop app' in the URL. In such cases, we recommend logging out and entering your email address in the contact section, then selecting your preferred payment method. This usually resolves the issue.

​Points Not Showing Up

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Since introducing Points back onto our site, we have noticed one problem with them, they do not show up for some customers, and this is usually due to you being logged into Shop Pay. If these do not show up you will need to select Alternative Payment Method when at the checkout, this will allow the points to show up again!

Should you encounter any further difficulties, please don't hesitate to reach out to us at Support@totalcards.net. Kindly include any relevant screenshots, and our team will be more than happy to assist you.